Amazon Kindle 故障維修心得

才剛買沒幾個月的Kindle突然掛點, 外表都沒事, 就是不會更新

電子紙螢幕壞掉的情形

結果變成下半部是電子紙, 上半部是印壞的紙了.

這下糟糕了, Kindle台灣沒代理商, 要上哪找維修??

先去問了代購有沒有提供代送修的服務, 他們說有, 但是要付650元.

想了一下, 感覺不便宜, 死馬當活馬醫, 就先寄信問Amazon客服看看, 看他們的處理方式為何?

不行的話, 就請代購幫忙.

匆忙之間就寄了一封信詢問如何處理?

The screen of my kindle had a breakdown. The upper part of the screen cannot refresh and the ink cannot be shown correctly. I tried to restart my kindle and the problem was still there. I am in Taiwan and how can I return my kindle to be repaired?

效率不錯, 沒多久就回信了, 

I'm sorry to hear about the problems you are experiencing with your Kindle. Please give us a call so we can try some real-time troubleshooting and see if you need a replacement.

這下可麻煩了, 印象中國際電話都很貴, 後來翻了一下舊資料, 我的skype還有14元餘額, 應該可以夠我打客服吧(事後才知是免費, 因為我的skype都沒扣錢)

因為我的菜英文, 這通電話花了快25分鐘, 主要心得如下:

• 要打客服需準備個人Amazon帳號名稱, 註冊人名, 帳單地址或居住所在地資訊, 他們會一一核對.
• 簡單描述故障情形後, 甚至連Kindle序號都沒問, 他們二話不說就跟我要地址, 直接說要寄一個新的Kindle給我(Amazing~~~~), 不用付任何一毛錢, 一個禮拜後就會寄到台灣了.
• 在電話中他們說我需要在收到新的Kindle後, 將舊的寄回去, 沒想到, 他們之後又寄了一封信說, 不用寄回去壞掉的Kindle!!

There is no need to return the defective Kindle. Damaged or defective products can often be disposed of free of charge at local municipal collection points. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, waste authority, approved WEEE scheme or your household waste disposal service.

太棒了, 我要為如此的服務品質豎起大姆指. 如果有買Kindle的人, 不小心壞掉了, 可以考慮直接跟客服聯繫唷, 省下幾百元的費用.